Refund policy

Refund Policy

Last updated: 2025

At My Prep Notes™, your satisfaction matters. Our goal is to provide high-quality, educational products that support learning, reflection, and academic success.
If something isn’t right, we’re here to help.

Physical Products (Notebooks, Boxes, Printed Materials)

You may request a return or exchange within 14 days of receiving your item if:

  • The product arrived damaged
  • The product was defective
  • The wrong item was shipped

To be eligible for a return:

  • Items must be unused and in their original condition
  • Packaging (including shrink wrap for notebooks) must be intact
  • Proof of purchase is required
We do not offer refunds for:
  • Used notebooks or tools
  • Opened/used reflection kits
  • Items damaged by the customer
  • Clearance items


Digital Products (Downloads, Toolkits, PDFs)

Because digital products cannot be returned, all digital downloads are final sale and non-refundable.

If you experience a technical issue accessing your file, email us at hello@myprepnotes.com and we will resend your download link.


Pilots, Programs & SaaS

  • Pilot kits (student or facilitator) are non-refundable once accessed or downloaded.

  • Subscription services (future MPN App / MyPrepNotes-GPT Plus) renew monthly and can be cancelled anytime.

  • We do not prorate subscription months once renewed.

Return Shipping

Customers are responsible for return shipping unless the error was ours.

How to Request a Return

Email store@myprepnotes.com with:

  • Order number
  • Item(s) you’d like to return
  • Reason for return
  • Photo of damage (if applicable)

We’ll reply within 2–3 business days with next steps.